A:
We do not share your information with any third party.
Your credit card information is transmitted by using Secure Sockets Layer (SSL) software,
which encrypts the credit card numbers.
Q:
Do you charge for sales tax?
A:
Sales tax of 7.75% is charged to all orders shipped within California.
Q:
What is your return policy?
A:
All orders are returnable within 30 days from the day of receipt of shipment.
However, there are certain restrictions.
1. Merchandise must be returned in good and resalable conditions.
2. We offer a fixed fee of $5 for shipping and in most circumstances,
the actual cost is higher than $5, we will refund the full amount minus
the actual shipping cost (min. $5).
Q:
What is the procedure of returning merchandise?
A:
Step 1. Send us an email.
Step 2. Mail the merchandise back with the order# on the box or a copy of the receipt in the box.
Our mailing address is:
California Greetings
Attn: Return
301 Main St #110
Huntington Beach CA 92648
Step 3. Once we received the merchandise, we will issue a credit within 72 hours.
Q:
What is your exchange policy?
A:
All orders can be exchanged within 30 days from the day of receipt of shipment.
However, there are certain restrictions.
1. Merchandise must be returned in good and resalable conditions.
2. A $5 shipping fee will be charged to your credit card for the second shipment.
Q:
What is the procedure of exchanging merchandise?
A:
Step 1. Contact us to make sure we have the replacement in stock.
Email shop@cagreetings.com or call 714-960-1688.
Step 2. Mail the merchandise back with the order# on the box or a copy of the receipt in the box.
Our mailing address is:
California Greetings
Attn: Exchange
301 Main St #110
Huntington Beach CA 92648
Step 3. Once we received the merchandise, we will ship out the replacement.
Q:
Do you ship outside of the U.S.?
A:
We frequently get inquires about shipping overseas.
Here are a couple of examples of the shipping costs.
1. A pair of sandals (approx. 2 lbs)
The cost using US Postal Office Global Express Mail with Insurance is $27.45 to Australia.
2. A hooded sweatshirt (approx. 3 lbs)
The cost using US Postal Office Global Express Mail with Insurance is $34.50 to England.
Please call us at 714-960-1688 for a quote for shipping overseas.
